Refund policy
Return Policy
Last Updated: September 7, 2026
We want you to be confident in your Aurum Explorers Company purchase. Eligible items may be returned for store credit subject to the requirements below.
Return Window
You must request a return within 14 calendar days of the date your order is delivered.
Items returned outside the applicable return period may not be accepted except where otherwise required by law.
Return Eligibility
To qualify for a return, an item must be:
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New and in its original condition
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Unworn
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Unwashed
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Undamaged
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Free from stains, odors, pet hair, alterations, or other signs of wear
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Returned with any original tags or packaging supplied with the product, when applicable
Aurum Explorers Company reserves the right to inspect returned merchandise before issuing store credit.
Items that do not satisfy the return requirements may be denied.
Store Credit
Approved returns will receive store credit rather than a cash refund.
Store credit will equal the merchandise purchase price actually paid for the approved returned item, after any applicable discounts and excluding original shipping charges and other non-refundable charges.
Store credit has no cash value and cannot be redeemed for cash except where required by law.
Shipping Charges
Original shipping charges are non-refundable except where required by law.
Unless the item received is defective, damaged, incorrect, or otherwise required by applicable law, customers are responsible for the cost of shipping an eligible return back to Aurum Explorers Company.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, contact us as soon as reasonably possible at aurumexplorersco@gmail.com with your order information and photographs showing the issue.
Verified fulfillment errors or defective merchandise will be handled separately from ordinary preference-based returns. Depending on the circumstances, we may provide a replacement, refund, store credit, or another remedy as appropriate and as required by applicable law.
Non-Returnable Items
Items that have been worn, washed, damaged after delivery, altered, or otherwise fail to satisfy the eligibility requirements above are not eligible for ordinary returns.
Additional products identified as final sale or non-returnable before purchase may also be excluded from ordinary returns, subject to applicable law.
Starting a Return
Before mailing an item back, contact:
Please include your name, order number, item you wish to return, and reason for the return.
Return instructions will be provided after your request has been reviewed.
Do not send merchandise to a production or fulfillment address without receiving return instructions from Aurum Explorers Company.
Consumer Rights
Nothing in this Return Policy limits rights or remedies that cannot legally be waived under applicable consumer-protection law.
Contact
For return questions or assistance:
Aurum Explorers Company
Email: aurumexplorersco@gmail.com