Shipping Policy

Shipping Policy

Last Updated: September 7, 2026

At Aurum Explorers Company, our products are made to order. Production begins after your order is placed, allowing us to create each item specifically for the customer rather than maintaining large quantities of pre-produced inventory.

Processing & Production

Orders normally complete production and ship within 48 hours after an order is successfully placed and payment is confirmed.

The 24-72 hour timeframe is an estimated normal processing period and is not a guaranteed shipping or delivery deadline.

During product launches, holidays, periods of unusually high order volume, supply disruptions, or other circumstances outside our reasonable control, production may take longer.

Shipping & Delivery

Once production is complete, your order will be transferred to the applicable shipping carrier for delivery.

Shipping time is separate from our production time. Any delivery estimate provided at checkout or by the shipping carrier begins after the order has been produced and shipped.

Delivery dates provided by Aurum Explorers Company or a shipping carrier are estimates unless expressly stated otherwise.

Shipping Charges

Applicable shipping charges will be displayed during checkout before your purchase is completed.

Original shipping charges are non-refundable except where otherwise required by law or expressly stated by Aurum Explorers Company.

Multiple Shipments

Depending on the products ordered and the fulfillment location, items within the same order may occasionally arrive in separate packages or at different times.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before completing your purchase. Once an order enters production or shipment, we may be unable to change its destination.

Additional costs resulting from incorrect or incomplete shipping information supplied by the customer may be the customer's responsibility to the extent permitted by law.

Carrier Delays

Once a package has been transferred to the shipping carrier, circumstances outside Aurum Explorers Company's reasonable control may affect delivery.

If you experience a delivery issue, contact us and we will make reasonable efforts to help investigate the shipment.

Questions

For questions concerning your order or shipment, contact:

Aurum Explorers Company
Email: aurumexplorersco@gmail.com